Refund policy
1-Day Return Policy
You must inspect your order and report any defects to initiate a return on the same day of delivery.
✅ Eligibility
- Item must be unworn / unused, in the same condition as received
- All tags attached & in original packaging
- Receipt or proof of purchase required
📲 How to Start a Return
Contact us via:
⚠️ Items sent back without prior return request will not be accepted.
Return address will be provided once your return is accepted (T&C apply).
🔍 Damages & Issues
Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and proceed to return/exchange/refund.
🚫 Exceptions / Non‑Returnable Items
- Custom products (special orders, personalized items)
- Sale items
- Gift cards
Get in touch if you have questions about your specific item.
🔄 Exchanges
Initiate return by contacting us. Once the return is accepted, make a separate purchase for the new item via WhatsApp — this is the fastest way to get what you want.
🇪🇺 European Union — 14-Day Cooling Off
If shipping into the EU, you may cancel or return your order within 14 days for any reason, without justification. Item must be unworn/unused, with tags, in original packaging, with receipt/proof of purchase.
💰 Refunds
- We'll notify you once we've received and inspected your return.
- If approved, refund is processed to your original payment method within 10 business days.
- Banks/credit card companies may take additional time to post the refund.
- If more than 15 business days have passed since approval, contact us at hifibyhibafazi@gmail.com.